General Terms and Conditions of Sale

General Terms and Conditions of Sale
The offer and sale of products on our website are governed by the following General Conditions of Sale.
The products purchased on our website are sold directly S.S. Agricola Corte Borghetti di Borghetti Barbara &
C. Via Praele 19, Loc. Prognol 37020 Marano di Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR-
404661 Mail: info@corteborghetti.com
Remember that you can always contact us by e-mail info@corteborghetti.com for any other legal information,
see the sections: Privacy Policy and Right of Withdrawal.
1.0 Trade policy
1.1 The Seller offers for sale, on www.corteborghetti.com, the products and carries out its e-commerce
activity exclusively towards its end users who are “consumers”.
1.2 When we speak of “consumer” we refer to any natural person who acts on www.corteborghetti.com for
purposes not related to his or her commercial, entrepreneurial or professional activity. If you are not a
“consumer”, we invite you to refrain from concluding commercial transactions through
www.corteborghetti.com.
1.3 In consideration of its commercial policy, the Seller reserves the right not to follow up orders from parties
other than the “consumer” or in any case orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase
orders for products on www.corteborghetti.com between users of www.corteborghetti.com and the Seller.
1.5 The General Conditions of Sale do not regulate the supply of services or the sale of products by parties
other than the Seller who are present on www.corteborghetti.com through links, banners or other hypertext
links. We advise you, before placing orders and purchasing products and services from parties other than
the Seller, to check their conditions of sale, because the Seller is not responsible for the supply of services
by third parties other than the Seller or the conclusion of e-commerce transactions between users of
www.corteborghetti.com and third parties.
2.0 How to conclude the contract with S.S. Agricola Corte Borghetti di Borghetti Barbara & C. Via
Praele 19, Loc. Prognol 37020 Marano di Valpolicella, Verona VAT No.: 04244670230 CCIAA-REA:
VR- 404661
2.1 To conclude the purchase contract for one or more products on www.corteborghetti.com, you must fill in
the order form in electronic format and send it to the Seller electronically, following the relevant instructions.
2.2 The order form contains a reference to the General Terms and Conditions of Sale, and a summary of the
information on the essential characteristics of each product ordered and its price (including all applicable
taxes or duties), the means of payment you may use to purchase each product and the methods of delivery
of the products purchased, the shipping and delivery costs, a reference to the conditions for exercising your
right of withdrawal and the methods and times for returning purchased products.
2.3 The contract is concluded when the Seller receives your order form and payment electronically, after
checking the correctness of your order data.
2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to
carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy
through the print command and to store or reproduce a copy for your personal use.
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2.5 The order form will be filed in our database for the period of time necessary to process orders and in any
case within the terms of the law. You can access your order form by consulting the My Order section.
2.6 Before submitting the order form, you will also be asked to identify and correct any data entry errors.
2.7 The language available to conclude the contract with the Seller is Italian or English.
2.8 Concluded the contract, S.S. Agricola Corte Borghetti di Borghetti Barbara & C. Via Praele 19, Loc.
Prognol 37020 Marano di Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661 Mail:
info@corteborghetti.com will take charge of your purchase order.
2.9 The Seller may not process your purchase orders which do not provide sufficient guarantees of solvency
or which are incomplete or incorrect or in case of unavailability of the products. In such cases, we will inform
you by e-mail that the contract has not been concluded and that the Seller has not carried out your purchase
order specifying the reasons for this.
If the products, presented on www.corteborghetti.com, are no longer available or on sale at the time of your
last access to the site or when the order form is sent, the Seller shall inform you, promptly and in any case
within thirty (30) days from the day after you have sent your order to the Seller, of the unavailability of the
products ordered. In case of order form submission and payment of the price, the Seller will refund the
amount already paid in advance.
2.10 By submitting the order form electronically, you unconditionally accept and undertake to observe these
General Terms and Conditions of Sale in your relations with the Seller. If you do not agree with some of the
terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of
products on www.corteborghetti.com.
2.11 By submitting the order form you confirm that you are aware of and accept the General Terms and
Conditions of Sale and the further information contained in www.corteborghetti.com, also referred to via
links, including the General Terms and Conditions of Use and the Privacy Policy and Information on the right
of withdrawal.
2.12 Upon conclusion of the contract, the Seller shall send you a receipt for the purchase order by e-mail,
containing a summary of the information already contained in the order form (product, detailed indication of
price, means of payment and delivery costs).
3.0 Guarantees and indication of product prices
3.1 Only top quality products are offered for sale on www.corteborghetti.com.
3.2 The essential characteristics of the products are presented on www.corteborghetti.com within each
product sheet. However, the images and colours of the products offered for sale on www.corteborghetti.com
may not correspond to the real ones due to the Internet browser and monitor used.
3.3 Product prices may be subject to updates. Please check the final sale price before submitting the
relevant order form.
3.4 Purchase requests from countries not included among those displayed on the splash page cannot be
accepted by the Seller.
4.0 Payments
4.1 For the payment of the price of the products and the relative shipping costs you can follow one of the
methods indicated in the order form.
4.2 In the case of payment by credit card, financial information (e.g. credit/debit card number or expiry date)
will be forwarded, via encrypted protocol, to banks, which provide the relevant remote electronic payment
services, without third parties having access to it in any way. Furthermore, this information will never be used
by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds
in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to
prevent or report to the police the commission of fraud on www.corteborghetti.com.
4.3 The prices indicated are in Euro and include VAT.
4.4 The shipping costs depend on the country of destination of the goods and are visible to the customer in
the shopping cart.
5.0 Customer service
5.1 You can request any information through our assistance services: contact Customer Service via email
info@corteborghetti.com.
6.0 Privacy
6.1 You can obtain information on how we process your personal data by accessing the Privacy and Coockie
Policy page.
7.0 Applicable law and dispute resolution
7.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative
Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the regulations on
distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects relating to electronic
commerce.
7.2 In the event of disputes between the Seller and each end user arising from the General Terms and
Conditions of Sale, the Seller guarantees, as of now, full acceptance and acceptance of the RisolviOnline
conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration
Chamber of the Milan Chamber of Commerce, which allows to reach a satisfactory agreement, with the help
of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For further information on
the rules of RisolviOnline or to send a conciliation request, please go to risolvionline.com.
8.0 Edit and update
8.1 The General Terms and Conditions of Sale are amended from time to time also in consideration of any
regulatory changes. The new General Terms and Conditions of Sale shall be effective from the date of
publication on info@corteborghetti.com.
Right of withdrawal
1. S.S. Agricola Corte Borghetti di Borghetti Barbara & C. Via Praele 19, Loc. Prognol 37020
Marano di Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661 Mail:
info@corteborghetti.com offers its customers the “satisfied or refunded” guarantee. If you
are not satisfied with the goods received, you can send them back to us. You will be
refunded as provided for by the regulations in force. The law (D.Lgs.n° 185/99) establishes a
time limit for exercising the right of withdrawal quantified in 14 days from receipt of the
goods. Making use of this guarantee is simple, just follow the following procedure:
• Send an e-mail to info@corteborghetti.com within 14 days of receipt of the goods.
• Products must be returned by post or express courier to the following address:
• S.S. Agricola Corte Borghetti di Borghetti Barbara & C. Via Praele 19, Loc. Prognol 37020
Marano di Valpolicella, Verona Vat: 04244670230 CCIAA-REA: VR- 404661 Mail:
info@corteborghetti.com
ATTENTION
1- with the exception of what is written in point 2, the transport costs for returns shall be borne by the
customer.
2- products sent beyond the terms provided to our warehouse without the above requirements will not be
refunded.
3- The product must be returned:
• correctly packed in its original packaging, in perfect resale condition (not damaged,
damaged or soiled) and equipped with all its accessories and documentation;
• with the Transport Document (present in the original packaging) so that S.S. Agricola Corte
Borghetti di Borghetti Barbara & C. Via Praele 19, Loc. Prognol 37020 Marano di
Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661 Mail:
info@corteborghetti.com to identify the Customer (Order number, name, surname and
address).
• without manifestly showing signs of use other than those compatible with the performance of
a test of the same, i.e. that it does not show signs of prolonged use (of more than a few
minutes) exceeding the time necessary for a test and that it is not in such a state that it
cannot be resold.
To exercise the right of withdrawal you will also have to choose one of the following options:
1- Replacement of goods.
In case you wish to replace the purchased goods with another product S.S. Agricola Corte
Borghetti di Borghetti Barbara & C. Via Praele 19, Loc. Prognol 37020 Marano di Valpolicella,
Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661 Mail: info@corteborghetti.com offers two
alternatives.
Send the undesired product to S.S. Agricola Corte Borghetti di Borghetti Barbara & C. Via Praele 19,
Loc. Prognol 37020 Marano di Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661
Mail: info@corteborghetti.com agreeing with customer service the new product to be obtained as a
replacement.
2- Refund of the money (the refund concerns the price of the product and will be made within
30 days of receipt of the returned goods. The only expenses to be borne by the customer
are those relating to the return of the goods).
Once the goods have arrived at our warehouse, they will be examined to assess any damage or tampering
not resulting from transport.
In the event that the customer has benefited from a promotion valid only above a certain threshold of
expenditure (including free shipping), and if by returning all or part of the order the goods remaining in his
possession are below the threshold of expenditure, the value of the promotion will be deducted from the
refunded amount.
2. Return of defective goods
In case of defective goods, please send an e-mail to info@corteborghetti.com within 14 days after receipt of
the goods.
Only in case of defective goods are the return costs for the replacement of the product borne by S.S.
Agricola Corte Borghetti di Borghetti Barbara & C. Via Praele 19, Loc. Prognol 37020 Marano di
Valpolicella, Verona P.Iva: 04244670230 CCIAA-REA: VR- 404661 Mail: info@corteborghetti.com